Shipping policy

Thank you for shopping with Ministry Of Now.

Every Ministry Of Now piece is produced in limited quantities as part of our commitment to creating collectible wearable art. We work hard to ensure your order reaches you safely and as quickly as possible.

1. Where We Ship

We currently ship:

  • Across India
  • Worldwide to most countries serviced by our logistics partners

If we are unable to deliver to your location, we will notify you and issue a full refund if payment has already been made.

2. Order Processing

Orders are processed on business days (Monday–Friday, excluding Indian public holidays).

Most orders are processed within 2–5 business days.

Some limited-edition drops, artist collaborations, or made-to-order products may require additional preparation time. Where this applies, the estimated dispatch timeline will be clearly mentioned on the product page.

Orders are not considered confirmed until payment has been successfully received.

3. Shipping Within India

Estimated delivery:

  • Metro cities: 2–5 business days
  • Other locations: 3–7 business days

Actual delivery timelines depend on courier availability and destination.

4. International Shipping

We proudly ship worldwide.

International orders generally arrive within:

7–21 business days after dispatch.

Delivery times vary depending on:

  • Destination country
  • Customs processing
  • Local courier services
  • Weather and other unforeseen circumstances

5. Shipping Charges

India

Shipping charges (if any) are displayed during checkout.

We may offer free shipping promotions from time to time.

International

A flat international shipping fee applies at checkout where applicable.

The applicable shipping fee is displayed before payment is completed.

6. Customs Duties & Import Taxes

International customers are responsible for:

  • Customs duties
  • Import taxes
  • VAT/GST
  • Brokerage fees
  • Any other charges imposed by local authorities

These charges are not included in the product price or shipping fee unless explicitly stated.

Ministry Of Now cannot predict or reimburse these charges.

7. Order Tracking

Once your order has been dispatched, you will receive:

  • Shipping confirmation email
  • Tracking number
  • Tracking link (where supported)

Tracking updates are dependent on the courier and destination country.

8. Packaging

Every order is carefully packed to protect your artwork during transit.

Where possible, we use:

  • Recyclable packaging
  • Plastic-reduced materials
  • Sustainably sourced packaging materials

Minor cosmetic imperfections in external packaging caused during transit do not qualify for replacement if the product itself remains undamaged.

9. Delivery Delays

Delivery estimates are not guaranteed.

Unexpected delays may occur because of:

  • Weather
  • Customs inspections
  • Carrier disruptions
  • Public holidays
  • Political or regional disruptions
  • Force majeure events

We appreciate your patience and will assist in tracking delayed shipments whenever possible.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered:

  • Please contact us immediately.
  • Address changes can only be made before dispatch.

Once an order has shipped, we may not be able to redirect it.

Additional shipping charges resulting from incorrect addresses or re-delivery attempts are the customer's responsibility.

11. Lost Packages

If your shipment appears lost:

Please contact us within 14 days of the expected delivery date.

We will investigate with the courier.

A replacement or refund will only be issued after the courier formally confirms that the shipment has been lost.

12. Damaged Shipments

If your package arrives damaged:

Please notify us within 48 hours of delivery.

To help us process your claim, include:

  • Order number
  • Photographs of the packaging
  • Photographs of the product
  • Any courier damage labels
  • An unboxing video, where available

Claims submitted after this period may not be eligible for replacement.

13. Failed Deliveries

If a shipment is returned because:

  • the customer was unavailable,
  • the address was incorrect,
  • customs charges were refused,
  • or delivery was repeatedly unsuccessful,

the customer may be responsible for:

  • return shipping costs,
  • re-shipping costs,
  • customs return charges (where applicable).

14. Separate Shipments

If your order contains multiple products, they may occasionally be shipped separately to ensure faster delivery.

You will receive tracking information for each shipment where applicable.

15. Order Changes & Cancellation

Orders may be modified or cancelled only before they have entered processing.

Once dispatched, orders cannot be cancelled.

Please refer to our Returns Policy for post-delivery requests.